Flow

We switched from a Roborock to the Narwal Flow last year as we needed the better wet cleaning. For us the Flow is a great product. Main troubles we see is coming from the software side. There Roborock is much better. But then also our thinking is that if we need after-sales support, we bought the sr

I purchased a flow and it arrived broken… Customer Service said they would send me a brand new one and they sent me one that was clearly obviously used. Marked up, discolored, scratched… You name it and they insisted it was new. Worst Customer Service ever… I had been looking forward to the flow so

The app does feel a generation behind Roborock, Dreame/MOVA, but I’ve used worse including the iRobot, Shark and Dyson apps. The Flow seems to be a hit for Narwal and they are now the #5 robot manufacturer worldwide, so hopefully that’s something that gets overhauled in 2026.

Yeah my flow lasted long enough to get through the 3 month return period. I finally got Narwal to send me a replacement but I have a feeling it is just going to give issues again after a few months based on what I am seeing from other people. I regret not going with Saros, I have a feeling I will be

I asked the Narwal Support. I’m skeptical if their answer makes sense. Would be interesting if others have this clacking too. The answer from Narwal (translation from ChatGPT): We have thoroughly analyzed your video again together with our technical department (R&D). We can confirm that the noise yo

common knowledge aqua 10 if plagued with issues. that’s why i got a narwal flow 2. if dreame manages to get roller mop reliable i likely will get one.

If at all it helps. My environment is tricky with thin carpets and tiles / hardwood. I tried ecovacs x9 pro (2 units) and then t90 pro. Thought this was it and i agree that for the price it had all the features i needed. But none of the robots would cross the carpet to mop in Mop after Vac mode and

I realized that it’s impossible to not have biased opinions. So I normally just like to watch them clean. But I will say the first flow did appear to be a botched rollout with multiple issues when considering how hard narwal was hyping the product. The flow 2 definitely appears to be better at launc

If you go back, Narwal actually called him on the phone to ask him to post a positive review on Amazon over I think the original Z10, which really annoyed him. Then a few months later, he had a really poor experience with Narwal customer service over the Flow 1 and all its launch issues, as did many

I have 5 dogs, and one 2 of them pee on the ground a lot due to their age, the narwal flow has been a game changer for me coming from the ecovacs x11, mova z60, roborock curv/saros10r/z60/s8maxv/s8pro. I got mine on Tuesday and have been running it daily twice a day due to how quick it is.