Flow

Two thoughts: If you're within 30 days (purchased in December), you can return the Flow for a refund. If you bought in November like I did, then the Flow 2 release date (April) is about 5 months after purchase. That's seems pretty much status quo in the robot vacuum world where they like to release

We switched from a Roborock to the Narwal Flow last year as we needed the better wet cleaning. For us the Flow is a great product. Main troubles we see is coming from the software side. There Roborock is much better. But then also our thinking is that if we need after-sales support, we bought the sr

Jesus. That’s pretty bad service. Now I’m hesitant to buy my first Narwal. Was considering the new Flow.

I purchased a flow and it arrived broken… Customer Service said they would send me a brand new one and they sent me one that was clearly obviously used. Marked up, discolored, scratched… You name it and they insisted it was new. Worst Customer Service ever… I had been looking forward to the flow so

Someone from China can probably speak to this with more history. From what I've seen, the Max loses one of the side brushes, increases vac suction from 22,000 to 2500 PA, adds auto soap dosing, adds electrolysis, and adds UV. For me personally, that isn't an upgrade that would tempt me to wait. I do

I've been with them since the T10 released and have purchased several robots before and after discovering Narwal.. Narwal is what works best in my home for my need. Custumer Support has always come through and they always find a way to shine. The Flow is great. I wish they wouldn't have removed the

Yeah my flow lasted long enough to get through the 3 month return period. I finally got Narwal to send me a replacement but I have a feeling it is just going to give issues again after a few months based on what I am seeing from other people. I regret not going with Saros, I have a feeling I will be

EDIT - Narwal Discord MOD conformed the basic station package DOES receive the extra warranty and accessory pack. You have to prove to Narwal CS that you ordered the basic station Flow 2 through Amazon. This would not be the Amazon price. This is the pre-order price from Narwal, including the warran

It was confirmed on their official Discord channel last night by a Narwal staff member. " Hi guys! We do include the 3-year warranty and accessory pack. Just take your NARWAL FLOW 2 Amazon order number to our official site customer service. After verification, they’ll send you the accessories and ex

There hasn't been a comment from Narwal staff in 15 days and the posts they made on reddit they never really responded to comments after they asked for comments. Essentially after Flow 2 release it's been quiet which is concerning.