Oracle Touch

I got the Oracle Touch in 2021. Probably made 3,500+ in that time. Also during that time, had to send it in for service three times. The third time I had to beg Breville to let me send it in even though it was against their policy to service the same machine more than twice. Ended up replacing it wi

Welcome to the club, happens frequently to my Oracle Touch even after switching beans and thorough cleaning. Sent mine back a few times and their service is super but they just clean it and send it back, just for the same thing to occur. IMO a Breville known deficiency in the units.

Worked in the kitchen retail store before and a few months ago the barista pro along with the regular older Oracle touch and precision Brewer showed up on the list for items eventually going out. Unless things have changed recently. Reason for? I wish I could tell you. I personally think Breville re

Wow what? I’ve been considering getting the oracle touch, jet or dual boiler, for a while but this thread literally just ended any desire to get a Breville/Sage machine. Not servicing more than twice is insane.

Happy for you, bought the Oracle touch in 2020, I had to send twice for repair on warranty, then I spent 500$ last year on a local shop to repair it, again (the most incredible thing is that i got completely stuck because I tried to descale it, and air bubbles got in, stayed in the hose and I could

Thanks. Maybe I’ll try using a rougher scrub brush the next time I am washing the basket to try remove some of the polish and increase friction. I loved my Oracle touch and was super bummed when I started having issues again 4 months after sending it out for service due to an electrical fault. But I

I have the Oracle (non-Touch) and bought a Oracle Touch for my brother and SIL a few years back. Essentially a fully automated double boiler, so if simplicity (in our case especially in the morning) is high on your list then I think the Touch is terrific (I wasn't aware it was going to be discontinu

I can relate to issues with Breville in general. Despite having multiple machines (Barista Pro, Oracle, Touch and now Jet) half of them were serviced within first year of ownership. That said, never had an issue with getting a machine swapped. Have you tried to escalate to social media? Usually that

The "implication Italian = breaking all the time" goes back to the automobile world where Italian cars, justifiably, had a reputation for being unreliable - beautiful, but unreliable. There is an aphorism that goes something like, 'in a perfect world cars would be designed by Italians, built by Germ

My 5 year old Breville Oracle Touch started to trip the circuit breaker yesterday (10 times in a row during warmup, trying multiple power receptacles). It originally started to act up just as the warranty ended after 3 years and had been serviced by Breville twice already, in 2023 and 24. They alway