Matrix10 Ultra

Think this model must be costing them a lot of lost sales. Dreame have been great with me so far and are grateful for any feedback, but they are clueless to the problems and if they are getting fixed. I have been offered a refund or a replacement, or an alternative machine . I had agreed to the x50

My condolences. I gave Dreame a second chance with another Matrix 10 Ultra - the same idiotic behaviour. I now have a roborock Saros 20 and its night and day in terms of intelligence (i think their customer service is as bad though). Return it, move on to someone else.

So, Dreame support, compared to the store where I bought the device, is honestly a joke. Long waiting times, generic answers, and very slow progress — always trying everything else before accepting a return. I returned the Matrix 10 Ultra twice within one week because of these issues. In the end, I

Same issue here with a brand new Matrix10 Ultra in Spain. I installed it a few days ago and it worked beautifully for the first two days. On the third day it started throwing the same error over and over again: > “Failed to pick up or place the mop…” My unit: - Firmware: 4.3.9_2809 - Country: **Spai