Matrix10 Ultra

Think this model must be costing them a lot of lost sales. Dreame have been great with me so far and are grateful for any feedback, but they are clueless to the problems and if they are getting fixed. I have been offered a refund or a replacement, or an alternative machine . I had agreed to the x50

My condolences. I gave Dreame a second chance with another Matrix 10 Ultra - the same idiotic behaviour. I now have a roborock Saros 20 and its night and day in terms of intelligence (i think their customer service is as bad though). Return it, move on to someone else.

I returned mine immediately within the 14-day return policy because, in my opinion, Dreame support was too slow. As soon as I received my money back, I reordered a new one. So, since November 22nd, I've had my new Matrix 10. I haven't updated it, so it's still on the pre-installed firmware 2445. So

At one month in, that’s 100% warranty territory. Don’t open it, don’t try to “just check something.” Leaking on the Aqua 10 isn’t a settings issue. It’s hardware. Let Dreame own it and either repair or replace it. The fact that other users are getting replacements or even alternate models offered is

So, Dreame support, compared to the store where I bought the device, is honestly a joke. Long waiting times, generic answers, and very slow progress — always trying everything else before accepting a return. I returned the Matrix 10 Ultra twice within one week because of these issues. In the end, I

Same issue here with a brand new Matrix10 Ultra in Spain. I installed it a few days ago and it worked beautifully for the first two days. On the third day it started throwing the same error over and over again: > “Failed to pick up or place the mop…” My unit: - Firmware: 4.3.9_2809 - Country: **Spai