MAGNUS Pro

I’ve got the Magnus Pro XL desk, a Secretlab chair, the single, dual-vertical, and ultrawide monitor mounts, the vertical riser, the under-desk PC mount, and the headset mount. Their products are solid. Their customer support and their so-called savings are a joke. Edit: i came back to complain. To

You didn't bought secretlab and you are glad you didn't? Based on what? What kind of logic is there if at all? I bought their chair 3 years ago no issues not even a thread loose in it. I bought their Magnus xl desk. No issues with it all. I really love both of these stuff. In today's world where bas

I completely agree with you. I spent just nearly 2,000.00 for my Magnus Pro XL desk + multiple desk add ons, but because I ordered a Desk Mat XL in White my entire order will not ship out. I agree with you that it is not normal for a company to wait for one product to ship the remaining available pr

I ordered my Magnus Pro XL desk with a couple desk accessories back in December 2025. They told me the entire order was on back order due to the unavailability of the desk mat I wanted. The entire order was due to ship out 5th of February and it actually did. I received my entire order on 9th of Feb

I do enjoy secretlabs products, I think they're great even though i think its a bit overpriced. If you do purchase, beware their customer service is basically non-existent. Any issues with your purchase you will have a really hard time getting support, just be cautious of that. I've been waiting alm

Hey mate, I'm in the same boat. End of November I bought the Magnus XL desk with all the trimmings. $1600 later, delivery was planned for 16th. Landed in Perth EMF depot on the 17th and is just sitting there since. EMF dont answer calls or queries. Reached out to the mods here who put me in contact

Ordered the Magnus Pro XL desk myself and received incorrect color legs and a non-functional control panel. Submitted support requests through chat, online portal, and direct email using [email protected] and as of this morning, it's been over 4 days with no response whatsoever. Chat agent told m

Hello! Let me start out by saying I absolutely LOVE my secret labs magnus pro XL. It was far beyond what I expected in function and quality. Every single person who has seen it thus far among my friends/family wants one. For Christmas I treated myself to a whole computer setup. I built a brand new p

I had a similar situation when I ordered the Magnus pro, I immediately contacted support to cancel my order and was told it's cancelled and then they sent me an email saying it had been shipped. They told me that they could no longer cancel the order after I received confirmation of the cancellation

I have the same monitor (57" Neo G9), same arm (Secretlab Magnus Heavy Duty) and same problem. For my experience I lived in Thailand and so support was done by Secretlab Thailand (a local branch of Secretlab) and they respond to me pretty quickly they asked me for more video/info of the problem befo