MAGNUS Pro

You didn't bought secretlab and you are glad you didn't? Based on what? What kind of logic is there if at all? I bought their chair 3 years ago no issues not even a thread loose in it. I bought their Magnus xl desk. No issues with it all. I really love both of these stuff. In today's world where bas

I ordered my Magnus Pro XL desk with a couple desk accessories back in December 2025. They told me the entire order was on back order due to the unavailability of the desk mat I wanted. The entire order was due to ship out 5th of February and it actually did. I received my entire order on 9th of Feb

I do enjoy secretlabs products, I think they're great even though i think its a bit overpriced. If you do purchase, beware their customer service is basically non-existent. Any issues with your purchase you will have a really hard time getting support, just be cautious of that. I've been waiting alm

Hello! Let me start out by saying I absolutely LOVE my secret labs magnus pro XL. It was far beyond what I expected in function and quality. Every single person who has seen it thus far among my friends/family wants one. For Christmas I treated myself to a whole computer setup. I built a brand new p

I have the same monitor (57" Neo G9), same arm (Secretlab Magnus Heavy Duty) and same problem. For my experience I lived in Thailand and so support was done by Secretlab Thailand (a local branch of Secretlab) and they respond to me pretty quickly they asked me for more video/info of the problem befo

100% disabled vet, shot, stabbed and speared in the desert... Gaming is my venting and my old setup needs to be retired. Saved some pop bottle money (old folks might get that reference) and have been looking at the CyberPunk set chair and desk to go with my mouse.... I 6' 2" and was 270 lbs so need

Update: I want to give a shout out to u/secretlab_jinx! I received my refund this morning and the old order was successfully cancelled. I reordered with priority shipping and I look forward to joining the community as an enthusiastic user of the Magnus Pro XL and top of the line chair. Thanks so muc

Hey u/Tdme_99 - glad you're loving the MAGNUS Evo desk! I hear you on those tight screws for the PC Mount though. For that, I’d recommend reaching out to our specialists to report what’s happening here: https://secretlab.co/pages/contact Once you’ve started a ticket and shared some context about the

I picked up the Secretlab Nanogen Titan Evo in all white, and I couldn’t be happier with it. Before this, I had the Noble Chairs Icon (which I absolutely loved). I paid around $400 for it back in 2019, and it held up great for six years. It was finally starting to show its age and wear, though — and

Heyy u/phateuk - I hear you and really sorry this happened. Definitely not the experience we want for you, especially after looking forward to your MAGNUS Pro desk. Could you drop us a ModMail with the email you used for support? I’ll take a look at what’s going on and help escalate it from my end: