MAGNUS Pro

I’ve got the Magnus Pro XL desk, a Secretlab chair, the single, dual-vertical, and ultrawide monitor mounts, the vertical riser, the under-desk PC mount, and the headset mount. Their products are solid. Their customer support and their so-called savings are a joke. Edit: i came back to complain. To

I completely agree with you. I spent just nearly 2,000.00 for my Magnus Pro XL desk + multiple desk add ons, but because I ordered a Desk Mat XL in White my entire order will not ship out. I agree with you that it is not normal for a company to wait for one product to ship the remaining available pr

Hey mate, I'm in the same boat. End of November I bought the Magnus XL desk with all the trimmings. $1600 later, delivery was planned for 16th. Landed in Perth EMF depot on the 17th and is just sitting there since. EMF dont answer calls or queries. Reached out to the mods here who put me in contact

Ordered the Magnus Pro XL desk myself and received incorrect color legs and a non-functional control panel. Submitted support requests through chat, online portal, and direct email using [email protected] and as of this morning, it's been over 4 days with no response whatsoever. Chat agent told m

I had a similar situation when I ordered the Magnus pro, I immediately contacted support to cancel my order and was told it's cancelled and then they sent me an email saying it had been shipped. They told me that they could no longer cancel the order after I received confirmation of the cancellation

Damn, was researching the courier for my Magnus XL after receiving a text 4 business days after ordering about being out for delivery thinking great, thats exactly what Secretlabs send it would be time frame wise to the ACT. Of course no delivery on that day and no no additional tracking info has be

Hallo Secretlab Team, Das selbe Problem habe ich auch. Meinen magnus pro mit dem riser habe ich im September 2025 gekauft. Nach drei Monaten habe ich das selbe Problem. Der Kundenservice ist nicht gerade bemüht mein Problem zu beheben.

I am exactly in the same boat as you. Ordered their desk (Magnus pro). Received the legs, never received the table. That was around December 12th. Still haven’t received the desk. Customer service just keeps repeating they’re going to “contact” the courier, fedex. FedEx has provided with me with upd

Yeah, that’s exactly what I’m trying to avoid. I don’t actually want a chargeback — I want the desk I paid for. I’ve already received ~$400 worth of Magnus-specific accessories, so a refund just leaves me stuck with unusable gear. The common thread in all these stories seems to be ME Freight losing

When it eventually breaks (it will) don’t even try contacting customer support, it’s useless; scrap the metal and buy an ikea table, cheaper and better quality, mi secretlab magnus pro xl desk’s engine and lcd panel died during the night less than two weeks after recieving it, and customer support c