Kraken V3 Pro

Buying a Razer headset is like paying someone to rob your house. You pay, and you lose your money to useless crap. Once my Razer Kraken completely stops working, I’ll buy another headset. Currently, I’m using a Razer Kraken V3 pro (the replacement unit), and it still has battery issues. The overall

I'm the first one to hate on razer because their product are absolutely bottom tier quality but I don't think you have the legal reason right now. Another redditor has already explained to you that german law doesnt apply if there is a disproportionate financial cost for the company. Thats a complet

My Razer Kraken V3 Pro had a crack form across the arm that eventually broke. I spoke to support and it was deemed defective and an exception was made to replace it. I sent the headset in and was told it is out of stock and was offered a Blackshark headset in its place. The main reasons I bought the

Yeah, sadly it is a common issue with the Kraken V3 Pro.The plastic around the HyperSense clips/hinges tends to become brittle over time. In my case, this was even confirmed by Razer’s service partner — definitely a material issue, not user damage. And yeah… the picture you’re talking about was the

Hey, I totally get what you’re going through – I’m in almost the same situation with Razer right now. My Kraken V3 Pro broke due to a plastic hinge failure, and even though Razer internally acknowledged that the Kraken V4 Pro is a functionally equivalent replacement, their support kept blocking me.

That’s partly true, but the “disproportionate cost” argument doesn’t really apply here. Under § 439 BGB and EU Directive 2019/771, “disproportionate cost” refers to the manufacturer’s actual production costs, not the retail price. Since Razer produces both the Kraken V3 Pro and the V4 Pro themselves

Thanks for your input! And honestly, I totally get why many people say “just refund and move on,” but that’s exactly what companies like this count on. The Kraken V3 Pro is known for brittle plastic — not just mine. When it fails again (and let’s be real, it likely will), I’ll simply file another wa

Update: Razer magically “found” a Kraken V3 Pro after weeks of denying its availability. After multiple back-and-forth messages, legal citations, and a Reddit post that gained traction, Razer Support suddenly managed to “locate” a unit for replacement. While I’m glad to finally get a working headset

No, I don’t want a refund or to switch brands. I like Razer products and they generally perform well—if the plastic hinge hadn’t been defective, this wouldn’t even be an issue. The Kraken V4 Pro is functionally equivalent to my broken Kraken V3 Pro, as even Razer has confirmed. Under §439 BGB and EU

I just had the same issue for my Kraken V3 Pro: the dongle is not detected anymore to the USB bus and my headset is not sync-ing anymore. Pro tips: never upgrade anything that currently work with Razer. EDIT: I opened a support ticket and since it is exceeding the 2 year guarantee, I’m just here wit